Shipping policy
Processing Times
Orders are processed within [1-3] business days, excluding weekends and holidays. Once your order is processed, you’ll receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
We offer the following shipping options:
- Standard Shipping: Estimated delivery within [5-7] business days.
- Express Shipping: Estimated delivery within [2-3] business days.
- International Shipping: Delivery times vary by destination, usually between [7-21] business days.
Shipping charges are calculated at checkout based on your location and the selected shipping method.
International Shipping
Please note that international shipments may incur additional customs, duties, or taxes that are the responsibility of the customer. Delivery times vary depending on the destination country and customs processing.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number. Please allow up to [48 hours] for tracking information to update.
Shipping Restrictions
We currently ship to the following locations: [UK, Europe, USA, Australia, etc.]. We are unable to ship to P.O. boxes or APO/FPO addresses.
Delayed or Lost Shipments
While we strive for timely delivery, there may be delays due to factors beyond our control, such as weather or customs processing. If your order hasn’t arrived within the estimated delivery timeframe, please contact us at hello@thexbo.com for assistance.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please reach out to us within [7 days] of receipt with a description and photo(s) of the issue, and we will resolve it as quickly as possible.
Contact Us
For any questions about your order or this Shipping Policy, please contact us at hello@thexbo.com.